Effective September 2026
These terms apply to treatments and products purchased through the Prestige Medical Group (“PMG”) online store. By checking the box at checkout, you agree to these terms. If you have questions before purchasing, call our office at (949) 825-7650.
What you are purchasing
Your purchase is a prepaid treatment voucher for services provided at Prestige Medical Group, 18302 Irvine Blvd #200, Tustin, CA 92780. It is not a direct purchase of medication, and it does not guarantee that treatment will be provided. You must be 18 or older to purchase.
Medical evaluation required
Every treatment includes a medical evaluation by a PMG provider. Treatment begins only after your provider confirms that it is appropriate for you. Your provider may recommend a different treatment, a different dose, or no treatment, based on your health history and evaluation.
If your provider determines that the treatment you purchased is not right for you, you will receive a full refund, or you may apply the full amount to a different treatment your provider recommends.
In-office treatment only. We do not ship.
All treatments are provided in our office. Weight loss medications and peptides require an in-office consultation before your first dose and are dispensed in our office only. We do not ship medications or products. Devices such as the pump and stretcher are available for pickup at our Tustin office.
Scheduling your treatment
After your purchase, you will receive an order confirmation by email. Call (949) 825-7650 to schedule your consultation or treatment, and bring your confirmation to your appointment.
Pricing
The price shown for each treatment is the total price you pay. We do not add service fees or processing fees at checkout. Sales tax applies only to physical products such as devices. Treatment packages are priced as a package; individual sessions within a package do not have a separate value except as described under Refunds below.
Refunds and cancellations
Before your first treatment: You may cancel your purchase for a full refund at any time before your first treatment by calling our office.
After treatment begins: If you cancel a multi-session package after treatment has started, you will be refunded the unused portion of your package. The refund is the amount you paid minus the standard single-session price for each session you received. If the value of the sessions you received equals or exceeds the amount you paid, no refund is due.
Medications and products: Once a medication, peptide, or device has been dispensed to you, it cannot be returned or refunded, for safety reasons.
Medical reasons: If your provider stops your treatment for medical reasons, you will be refunded for any sessions or medication not yet provided.
Refunds are issued to your original payment method within 10 business days of approval. If you paid with Affirm or Klarna, the refund is sent to that financing provider and applied to your loan according to its terms.
Your voucher does not expire
Your prepaid treatment voucher does not expire. If a treatment you purchased is discontinued before you use it, you may apply the full amount paid to another treatment or receive a refund for the unused amount.
Financing
Financing through Affirm or Klarna is offered by those companies, not by PMG. Approval, rates, and terms are determined by the financing provider and are subject to their terms and conditions. PMG does not receive or review your credit information.
Promotions and discounts
Promotional codes are limited to one per order and cannot be combined with other offers unless stated. New-patient offers may be used once per patient. Promotions have no cash value and are not applied to past purchases.
Insurance
Treatments sold in this store are elective and are not billed to Medicare or private insurance. Your purchase cannot be submitted to insurance for reimbursement by PMG. If you plan to use an HSA or FSA card, eligibility is determined by your plan administrator.
Results
Results vary from person to person. PMG does not guarantee any specific result from any treatment. Your provider will discuss expected outcomes, risks, and alternatives with you before treatment, and you will be asked to sign a treatment consent form.
Transfers
Treatment vouchers are for the purchaser only and may not be transferred or resold. To use a purchase for another person, contact our office before scheduling; the other person must complete their own medical evaluation.
Your privacy
Information you provide at checkout and during your care is handled according to our Notice of Privacy Practices and Privacy Policy. We use your order information only to process your purchase and provide your care.
Changes to these terms
We may update these terms from time to time. The terms in effect on the date of your purchase apply to that purchase.
Contact us
Prestige Medical Group
18302 Irvine Blvd #200
Tustin, CA 92780
(949) 825-7650